Impartiality Policy Statement .

 

Standcert Ltd., its Directors, Managers, Staff and others involved in the Certification of Organisations fully understand the importance of impartiality in undertaking its Certification Activities.

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Standcert Ltd. will therefore ensure that in its dealings with clients or potential clients, all employees or other personnel involved in Certification Activities are, and will remain, impartial.

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To ensure that impartiality is both maintained and can be demonstrated, Standcert Ltd. has identified and risk assessed all relationships which may result in a conflict of interest or pose a threat to impartiality.

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Quality Policy Statement .

 

Quality will pervade Standcert Ltd’s technical, operational and client service delivery process. Our quality service culture is characterised by client focus and continuous improvement in all we do:
 

The delivery of quality service shall be the focus of everyone at Standcert Ltd. As we achieve success in the long term pursuit of quality, our staff aims to:

• Meet client needs and exceed client expectations

• Respond efficiently to changes in the business environment and changing client needs.

• Ensure client retention through the quality of our service.

 

To ensure continuing success of the quality initiative, our top management will:

• Maintain an absolute, proactive and long term commitment to client focussed, continuous service improvement.

• Understand the concepts, be familiar with the tools and encourage techniques that enable us to fully integrate client focussed continuous improvement in everything we do.

• Communicate  the quality values of Standcert Ltd.

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·Standcert Ltd. has formulated an Impartiality committee for ensuring strict adherence to laid down impartiality norms and for reviewing of the norms on a time to time basis.

 

The Directors, Management, Staff and Sub Contractors of Standcert Ltd are fully committed to providing all our clients and potential clients with a service that fully meets their requirements.
 

The certification process will ensure that all audits and certification decisions are conducted in accordance with the requirements of the relevant standard. In addition Standcert Ltd. is fully committed to ensuring that it fully complies with all regulations, relevant standards and all requirements of any regulatory bodies.

 

  

Standcert Ltd will ensure that a professional service will be offered to clients through the use of trained, experienced and competent audit and support staff.

Standcert Ltd will continually seek to improve the services it offers and will do so through acting upon client’s feedback, regular internal and external audits, reviews of reports, reviews of staff, management review meetings and management meetings.

 

Any client who feels dissatisfied with any aspect of the service provided by Standcert Ltd. is encouraged to put in writing their complaint which will be responded to promptly and thoroughly investigated.

 

Any client who disagrees with a Certification Decision has the right of appeal which will be put before an independent Appeals Panel, comprising individuals who are not employees of Standcert Ltd.

 

In conducting certification activities, Standcert Limited fully understands the importance of ensuring that the certification process and all audits are conducted in an impartial manner and no conflict of interest exists.

To this end checks have been introduced throughout the certification process to identify any potential conflicts of interest and an independent Impartiality Committee has been established to oversee the operations of Standcert  and in particular the certification process.

 

   

 Approved By:

 Managing Director                                                           Date:       18-08-2017

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